Here are some tips
that you should keep in mind while you are looking for a home to provide
care for a loved one
- Do staff members
show Residents genuine interest and affection?
- Do Residents
look well cared for and generally content?
- Are Residents
appropriately dressed, can they decorate their rooms and keep a few
prized possessions on hand?
- Is there a written
statement of Residents' rights? Is this statement displayed where
it can be seen?
- Is the nursing
home clean and orderly?
- Are toilet and
bathing facilities easy for handicapped Residents to use?
- Is the home well
- Is the home reasonably
free of unpleasant odours?
- Are rooms well
ventilated and kept at a comfortable temperature?
- Are there wheelchair
ramps where necessary?
- Are there grab
bars in toilet and bathing facilities?
- Are there handrails
on both sides of the hallways?
- Are there regular
fire drills, fire extinguishers, automatic emergency lighting?
- Are exit doors
unobstructed and unlocked from inside and easily accessible?
- Are emergency
evacuation plans posted in prominent locations?
- Are there smoke
detectors and fire alarms on every floor?
- Is there a fire
station near the home?
Dental, and Pharmaceutical Services
- In case of medical
emergencies, is a physician available at all times, either on staff
or on call?
- Does the home
have an arrangement with dental service, optician, podiatrist to provide
Residents with care?
- Is at least one
registered nurse (RN) on duty 24 hours a day?
- Are nurse call
buttons located at each Resident's bed and in toilet and bathing facilities?
- Is the kitchen
and dining area clean and reasonably tidy?
- Are at least
three meals served each day plus snacks?
- Are residents'
diets monitored by a Registered Dietitian?
- Are special
meals prepared for Residents on therapeutic or other diets?
- Do Residents
who need help receive it, whether in the dining room or in their own
Therapy, Social Service, and Resident Activities
- Is there a full-time
program of physical therapy for Residents who need it?
- Are there special
services available to aid Residents and their families?
- Does the nursing
home have a varied program of recreational, cultural, and intellectual
activities for Residents?
- Are activities
offered for Residents who are relatively inactive or confined to their
- Is a married
couple allowed to share a room if they wish?
- Do all rooms
have a window to the outside?
- Is there a curtain
or screen available to provide privacy for each bed whenever necessary?
- Does each Resident
have a reading light, a comfortable chair, and a closet and chest
of drawers for personal belongings?
Bill of Rights
of a long-term care home shall ensure that the following rights of residents
are fully respected and promoted:
resident has the right to be treated with courtesy and respect
and in a way that fully recognizes the resident’s individuality
and respects the resident’s dignity.
resident has the right to be protected from abuse.
resident has the right not to be neglected by the licensee
resident has the right to be properly sheltered, fed, clothed,
groomed and cared for in a manner consistent with his or her needs.
resident has the right to live in a safe and clean environment.
resident has the right to exercise the rights of a citizen.
resident has the right to be told who is responsible for
and who is providing the resident’s direct care.
resident has the right to be afforded privacy in treatment
and in caring for his or her personal needs.
resident has the right to have his or her participation in
resident has the right to keep and display personal possessions,
pictures and furnishings in his or her room subject to safety requirements
and the rights of other residents.
resident has the right to,
fully in the development, implementation, review and revision
of his or her plan of care,’
- Give or
refuse consent to any treatment, are or services for which his
or her consent is required by law and to be informed of the consequences
of giving or refusing consent,
fully in making any decision concerning any aspect of his or her
care, including any decision concerning his or her admission,
discharge or transfer to or from a long-term care home or a secure
unit and to obtain an independent opinion with regard to any of
those matter, and
- Have his
or her personal health information within the meaning of the Personal
Health Information Protection Act, 2004 kept confidential in accordance
with that Act, and to have access to his or her records of personal
health information, including his or her plan of care, in accordance
with that Act.
resident has the right to receive care and assistance towards
independence based on a restorative care philosophy to maximize independence
to the greatest extent possible.
resident has the right not to be restrained, except in the
limited circumstances provided for under this Act and subject to the
requirements provided for under this Act.
resident has the right to communicate in confidence, receive
visitors of his or her choice and consult in private with any person
resident who is dying or who is very ill has the right to
have family and friends present 24 hours per day.
resident has the right to designate a person to receive information
concerning any transfer or any hospitalization of the resident and
to have that person receive that information immediately.
resident has the right to raise concerns or recommend changes
in policies and services on behalf of himself or herself or others
to the following persons and organization without interference and
without fear of coercion, discrimination or reprisal, whether directed
at the resident or anyone else,
- The Resident’s
- The Family
- The licensee,
and, if the licensee is a corporation, the directors and officers
of the corporation, and, in the case of a home approved under
Part VIII, a member of the committee of management for the home
under section 132 or of the board of management for the home under
section 125 or 129,
- Staff members,
- Any other
person inside or outside the long-term care home.
resident has the right to form friendships and relationships
and to participate in the life of the long-term care home.
resident has the right to have his or her lifestyle and choices
resident has the right to participate in the Resident’s
resident has the right to meet privately with his or her
spouse or another person in a room that assures privacy.
resident has the right to share a room with another resident
according to their mutual wishes, if appropriate accommodation is
resident has the right to pursue social, cultural, religious,
spiritual and other interests, to develop his or her potential and
to be given reasonable assistance by the licensee to pursue these
interests and to develop his or her potential.
resident has the right to be informed in writing of any law,
rule or policy affecting services provided to the resident and of
the procedures for initiating complaints.
resident has the right to manage his or her own financial
affairs unless the resident lacks the legal capacity to do so.
resident has the right to be given access to protected outdoor
areas in order to enjoy outdoor activity unless the physical setting
makes this impossible.
resident has the right to have any friend, family
member, or other person of importance to the resident attend any meeting
with the licensee or the staff of the home. 2007, c.8, s.3(1).